BSNL has promoted online payments by providing additional 1% special discount for payment of bill through its portal and other electronic payments gateways. This was very useful for both BSNL and their customers. Sadly this will not be available from next month. BSNL has withdraw 1% special discount from online bill payment.
Now, BSNL is now getting more and more costlier day by day. Earlier, BSNL has silently increased the broadband charges by at least Rs. 25 (in most cases Rs. 50 or more) which is effective from April 2013. The broadband plans are not still costlier with others but their services are not as good as private operators if we consider customer experience.
It looks like BSNL is following private operators price hikes. Earlier increase in Call rates, then Broadband prices and now withdrawn some extra benefits.
The 1% special discount could be clubbed with any special discount like 20% off for public sector/govt. employee. But from April you will not be able to get this special discount any more. The only thing we can hope is better customer experience in future.